Record all transactions related to reference, including staffing the research help or info/checkout desk, responding to direct emails, or wandering the library.
Defining Research Help Categories
Question Type
Reference: Anything related to library or openly accessible information sources. Includes finding, accessing, evaluating, using, and citing.
Directional: Wayfinding on campus or in the library building.
Circulation / Access Services: Policies and procedures about library and materials access.
Technology: Support using library computers, or printing. DOES NOT INCLUDE ELECTRONIC RESOURCE ACCESS.
Scholarly Communications: Consultations on the publication or dissemination of scholarly works. Includes fair use, copyright, and open access.
Other: Something not fit in the above-mentioned categories? Put it here. Make sure to detail the question in the "internal note."
